Why was I charged?

I'm sorry to hear that you received a credit card charge you weren't expecting. You may have been charged a buyout fee for your rental. This can occur when:

• Your item was either not returned on or before the due date.
• Your item was returned in a damaged or non-usable condition.

If you still have the item, please log on to your account: https://www.knetbooks.com/sign-in. Please print out the prepaid UPS return label from inside your My Account and drop the item off at a UPS store to initiate the return.